1. What Information is Collected
We collect and process the following categories of personal information:
We, as well as service and content providers, may use a variety of cookies and similar tracking technologies (“Cookies”) that automatically collect certain website usage information whenever you visit or interact with us (“Usage Information”). Usage Information may include without limitation your information about your browser, operating system, all of the areas within our sites and e-mails that you visit, including content that you browse, and the time of day, among other information. Usage Information may also include your IP address or other unique identifier (“Device Identifier”) for the particular device you use to access the website. A Device Identifier is a number that is automatically assigned to your computer, mobile phone, or other device used to access the website and our servers identify your device by its Device Identifier. Subject to applicable laws, some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the device used to access our website.
Cookies can be used by us and by third parties for analytics or other similar purposes. Please contact us to learn more about the type of technology used, the type of information collected, why it is collected, how it is used and how you can manage your preferences regarding the use of such technologies.
If you submit information on behalf of another individual (for example a friend, a family member, a member of a tour group you are organizing), you must ensure that you have his/her consent to share his/her personal information with us and you confirm that you have this consent.
2. Purpose of Use of Personal Information
We will use your Personal Information only for the purposes stated on this website, such as to provide you, in response to your requests and inquiries, with certain information tailored to your needs or of general interest to you or related to website functionality. We will not use the Personal Information for any other purposes without your prior consent. We also collect non-personal information about our online visitors using “cookies”, pixels, web beacons, and other technologies that operate automatically when you visit our website. We use this information to give our website visitors a more relevant online experience and to help us make website improvements. The information helps us understand which parts of our websites are the most popular, where our online visitors are going, and how long they spend there. If you do not want us to collect information using cookies, you can disable this function in your browser. If you block cookies from us, however, you may not be able to see personalized content and our website may not function optimally.
For legal residents of the European Union, note that the processing of your Personal Information is founded on at least one of the following legal bases:
These processing activities benefit both us and you without undermining or overriding any of your rights, interests or fundamental liberties.
Note that when the processing of your personal information is based on consent, you can withdraw such consent at any time by contacting us at one of the locations listed below.
3. How We Collect Personal Information
We collect Personal Information under the circumstances listed below. In certain circumstances or for certain purposes, providing your Personal Information is voluntary (for example, when you complete the intake form on our website). However, in other circumstances, providing your Personal Information is mandatory and we may not be able to provide you with the services or products requested if you choose not to provide such information.
We collect your personal information in the following circumstances:
4. Disclosure to Third Parties
We will not disclose the Personal Information to any third party without your prior consent except in the following cases:
5. Sharing of Personal Information
To enable us to provide appropriate information tailored to your needs, in the event that your requests and inquiries are only in relation to products or services dealt with by affiliate companies then we will share the Personal Information with those such affiliates. We undertake the full responsibility for handling of the Personal Information when sharing it with the companies described herein.
We may enter your information into one of our databases so we can later contact you to obtain your input, provide information about our products, or provide a more personalized online experience. We will not sell, trade, or share your Personal Information with any other entity, except as described herein. We do not send mailings to our contacts on behalf of other organizations unless the contact has given us specific permission to do so. On occasion, we may share your information with our vendors and other partners that help us provide you with product information. These vendors are bound by confidentiality rules and are permitted to use the information only to support our operations. We also disclose information as required by law.
We may also share your Personal Information with the following third parties as needed to service your business with us:
6. Management of Personal Information
We take appropriate measures to prevent leakage or outflow of Personal Information.
We use a variety of security measures to protect your data. We maintain physical, electronic and procedural safeguards to help prevent unauthorized access to and improper use of personally identifiable information such as encryption, access controls, network firewalls, and physical security. When we work with other companies to process information, those companies also use encryption and other appropriate security measures.
We have adopted reasonable security procedures to help protect against loss or theft, unauthorized access, disclosure, copying, use, or modification to the Personal Information you provide to us. While we strive to protect your Personal Information, we cannot guarantee or warrant the security of any Personal Information you disclose or transmit on the website and cannot be responsible for the loss, theft, unauthorized access, disclosure, copying, use, or modification of your Personal Information, unless otherwise provided by law.
7. Complaints Office
With respect to inquiries or comments about our handling of Personal Information, or to exercise your rights related to your personal data, please contact us by using one of the following means:
ATTN: Website Privacy
99 Shorncliffe Road
Toronto, Ontario, M8Z 5K7
ATTN: Website Privacy
11110 Airport Road
Olive Branch, MS, 38654
If you are not satisfied with how we have handled your request, or if your request was refused, you can apply to your local authority to have it examined. For European Union residents, you can communicate with your competent supervisory authority at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
8. Revisions to this policy
This policy may be changed as needed from time to time in accordance with changes to the applicable laws and regulations.
Revision Date: April 9, 2019